Genesys Care 8.1.205
Device: iOS Universal
Category: Business
Price: Free, Version: 8.1.204 -> 8.1.205 (iTunes)
Description:Genesys Care mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care, receive push notifications about Case updates and Alarms, view Case Owners' status in real-time and make Case-related phone calls into Genesys Customer Care centers. Added functionality for Alarms for licensed customers to allow monitoring of environments.
Requires data connection, registration with Genesys Care and valid entitlement.
Genesys Customers:
Please use the same credentials as for Support web site.
You can find your PIN on General tab of your User Profile on Support web site.
Please contact care.mobile@genesyslab.com for support and assistance.
What's New
-New Version supports iOS7 and above
-Additional Alarm functionality added for licensed customers to view current and historical alarms
-Push notification added for Alarms
Genesys Care